Before You Book

Please note: Thao does not work over other nail techs work, please come with previous nails soaked off or book for a soak off when booking your services.


$30 non refundable deposit is due upon your booking request. An invoice will be sent via email once made the appointment will be approved. Any request without a deposit made will be declined at the end of the business day.

Deposits can be transferred for a one time reschedule, if the appointment is rescheduled again another deposit must be made before rescheduling.

The deposit goes towards your service.

For reoccurring clients the deposit will roll over to your next appointment.

The service will be paid in full before booking your next appointment.

No Extra Guest

For a better quality and experience, please refrain from bringing extra guest.


There will be a fee of $50 added to your services if you decide to bring your kid(s) or a prompt same day reschedule with a same day rescheduling fee of 50% of your service booked.

Last minute cancellations/Late Fees​

Thao respects your time so please respect hers. 

Communication is the key...

You are considered late after 15 min, a $15 late fee will be added to your services.

If there is an issue with traffic contact Thao or if Thao is simply running behind she will contact you before your appointment time.

Cancellations must be made 24 hrs in advance. A reminder of your appointment is sent out 3 days prior to your appointment date via text/email. Please read your dates carefully Thao is not responsible if you get your appointment date wrong. 

Last minute cancellations will be charged 50% of the service.

No Shows will be charged 50% of the services and cannot book again.